Booking, Changes and Refunds in Edmonton

About Travel-O-Tangy

Who is Travel-O-Tangy? Travel-O-Tangy is the travel brand of Flights Scanner Inc., a locally owned travel agency in Edmonton, Alberta. We focus mainly on flight bookings and also offer vacation packages.

Is Travel-O-Tangy a registered agency? Yes. Flights Scanner Inc. holds IATA TIDS number 96205303 and is Licensed to do business in Edmonton,Alberta

Where are you located and how can I reach you? We are at 6703 98 Ave NW, Edmonton, AB T6A 0A4. Call or message us at (780) 999-1155 or email Contact@traveltangy.ca. Our hours are Mon to Fri, 12PM to 8 pm MT

Do I have to live in Edmonton to use your services? No. We serve travellers across Canada and beyond. Most bookings are done by phone, email, Whatsapp or message.

Booking flights

How do I book a flight with you? Send us your route, dates and number of travellers by phone, email or message. We will send you options and prices, and once you approve and pay, we issue your ticket and email your e-ticket.

Do you charge a service fee? Sometimes. Any service fee is shown clearly before you pay, so there are no surprises.

Can you find cheaper fares than booking directly with the airline? Often we can find competitive fares through our supplier network, but not every time. We will tell you plainly when booking direct is the better option.

Can you book one-way, return, multi-city and group trips? Yes. We handle one-way, return, multi-city and group bookings.

How soon will I receive my ticket? Most tickets are issued and emailed within 15 Minutes of payment. If your trip is more than a day out, we usually confirm within the same business day.

Can I hold a fare before paying? Some airlines allow short holds, but many do not. Fares can change at any time until the ticket is issued, so we will tell you if a hold is possible.

What name should I use when booking? The name on each traveller’s passport or travel ID, exactly as printed, including middle names where shown. Mistakes can be expensive to fix, so please double-check before we issue the ticket.

Payments

What payment methods do you accept? Credit card, debit, e-Transfer, Cash. We will confirm the options when we send your quote.

Is it safe to give you my card information? We use secure payment providers(Moneris) and protect personal information as described in our Privacy Policy. If you prefer, we can use e-Transfer rather than take card details by phone. We don’t collect CVV Number so all the  transactions are safe and card details are incomplete to be used at somewhere else.

Changes, cancellations and refunds

Can I change or cancel my ticket? That depends on the airline’s fare rules. Some fares are refundable or changeable, many discounted fares are not. Please ask for the rules before you book. See our Refund and Cancellation Policy for details.

Do you offer 24-hour free cancellation?  USD bookings are eligible for voiding or free cancellation within 24 hours of ticket issuance, while CAD bookings are eligible for a full refund if voided or cancelled on the same calendar day (EST) as ticket issuance. Both policies apply only when the departure date is at least 7 days after the booking date; otherwise, the applicable airline fare rules and penalties take effect immediately upon ticket issuance.

What happens if my airline cancels or changes my flight? Contact us. We will help you understand your options with the airline, such as rebooking or a refund, and request them on your behalf.

How long do refunds take? Airlines can take several weeks to process refunds. We pass your refund on to your original payment method as soon as we receive it.

Packages

What kinds of vacation packages do you offer? Flights combined with hotels, transfers and tours for sun destinations, city breaks and family trips. Tell us your budget and preferences and we will build a quote.

Can you customize a package? Yes. Packages can be built around your dates, budget, travelling party and interests, including hikes and nature trips.

What is included in a package price? Each quote lists what is included, such as flights, hotel nights, transfers, meals and tours, and what is not. Please read it before you pay.

Travel documents and baggage

Do I need a visa or passport to travel? Most international trips require a valid passport, and some destinations require visas or electronic authorizations (such as eTA or ESTA). Requirements change, so please confirm them with the destination’s government. We can point you to the right resources.

How much baggage can I take? Baggage allowances depend on the airline and fare type. We will tell you what is included in your fare before booking.

Can you arrange seat selection, special meals or assistance? In most cases, yes. Tell us at booking, and we will request it with the airline. Airlines make the final decision.

Other questions

Do you recommend travel insurance? Yes. Travel insurance can protect you if you need to cancel, get sick, or lose baggage. We recommend buying it when you book.

How do I contact you in an emergency while I’m travelling? Call or message us at (780) 999-1155 and include your booking reference. For urgent matters like missed connections, also contact the airline directly.

How do I share feedback or make a complaint? Email Contact@traveltangy.ca or call (780) 999-1155. We take every concern seriously and aim to respond within same business days.

We handle client information under PIPA and CASL requirements. Read our Privacy and Terms pages for the full details on how we collect, use, and protect your information, and the conditions that govern our services.